Question 1

Will you deliver during the COVID-19 lock down period?

Accepted Answer

Yes we will.  Buttercup Bakery has been deemed an essential service and has received it's permit to operate from the CIPC.  We have a robust Food Safety system and our staff comply with the requirements stipulated by the World Health Organization and followed by the South African Department of Health.
 
Our driver will follow the "no contact" delivery rule.  They will be equipped with protective face masks and will sanitize their hands before and after the delivery to you.

Question 2

Do I have to order via the Online Shop?

Accepted Answer

While we would prefer our customers to use this facility as it streamlines our procedures, we are very happy for you to use any of the following channels:
WhatsApp on 082 461 7138
Phone your order in to Natalie on 0413651255 or 082 461 7138
Email orders@buttercupbakerysa.com

Question 3

How do I sign up for Online Shopping?

Accepted Answer

You can sign up by going to the Buttercup Bakery Home page
Select Log In
Select Sign Up

Question 4

How do I add / edit a delivery address?

Accepted Answer

Once you have logged in, use the drop down menu next to your profile picture to access the Members Section.
Select My Addresses
You will be able to Add, Edit and Remove an address here, as well as select your Default Address for future deliveries.

Question 5

How do I place an order on the Online Shop?

Accepted Answer

Register (if you have not yet done so)
Log in
Select the Shop tab
Select the items and quantity and add them to your cart
View cart
Add Note: Specify which day you would prefer your delivery - Tuesday or Friday.
Select your Delivery option
Select Check Out
Add your Shipping Details (delivery address)
Select your Payment Option (Manual or Online)
Review & Place your order

Question 6

How do I place an order if I don't want to register on the website?

Accepted Answer

Select the Shop menu tab
Scroll down to look for the products you would like to order
Hover your mouse over the picture
Select "Quick View"
Under "Quantity", add the number you would like to order, or use the up or down arrows to increase or decrease the amount
Select Add to Cart
If you want to continue shopping, click on the back button (>) at the top of the screen in the black Cart box
When you're done, select View Cart
Select the delivery type - use the drop down menu button on the right hand side of the screen, just above your order total
Select Check Out
Enter your details
Select Continue
Select your payment method
Select Continue
Select Place Order
You will receive and email confirming your order

Question 7

How do I pay for my online order?

Accepted Answer

You have a number of options available to you.
Orders to be delivered:
Manual Payment: You may make an EFT payment and send us proof of payment to olivia@buttercupbakerysa.com
Manual Payment (Offline Payment): You may make an offline payment using a debit/credit card using the YOCO link provided (https://pay.yoco.com/buttercup-bakery)
Online Payment: You may make an online payment using any major credit or debit card
Note: orders to be delivered need to be paid in full before the order will be released into production
Orders to be collected
COD Payment made in store, either cash or credit/debit card
Online Payment: You may make an online payment using any major credit or debit card

Question 8

How do I add / remove a credit card?

Accepted Answer

Once you have logged in, use the drop down menu next to your profile picture to access the Members Section.
Select My Wallet
You will have the option of saving your card details after your first purchase.

Question 9

Do you deliver every day?

Accepted Answer

No.  We deliver on Tuesdays, Thursdays and Fridays.
 
The earliest your products can be delivered will be as follows:
Orders placed on a Monday and Tuesday will be delivered on Thursday.
Orders placed on a Wednesay will be delivered on a Friday.
Orders placed on a Thursday, Friday, Saturday and Sunday will be delivered on a Tuesday.
 
Items are produced to order which is the reason for the 48hour lead time.  This ensures that only the freshest items are delivered to you.
 
However, you are more than welcome to request another date for delivery (other than a Monday & Wednesday as our drivers are very busy with our wholesale customers on those days).

Question 10

Can I choose what time you deliver?

Accepted Answer

At the moment we do not have a dedicated delivery service for the Online Store.  Orders will be delivered between 10h00 and 16h00 on the specified delivery days.

Question 11

How do I remove and item from my cart?

Accepted Answer

To remove an item from your cart, click the X next to it when you review your order.

Question 12

What do you charge to deliver?

Accepted Answer

There are two delivery options:
Newton Park Delivery - this is free of charge to any place in the Newton Park suburb
Standard Delivery - R30 - to all areas within Port Elizabeth, excluding Newton Park
Note: Orders over the value of R500.00 will be delivered free of charge.

Question 13

Do you deliver outside of Port Elizabeth?

Accepted Answer

At the moment we don't deliver outside of Port Elizabeth.  However, the Buttercup Bakery brand has a footprint in the Border and Garden Route and we would consider partnering with a courier company to deliver to these areas.  Please let us know if you would be interested in this option by emailing us on olivia@buttercupbakerysa.com

Question 14

Do you have a minimum amount I need to spend to get my delivery?

Accepted Answer

No.  We have a Delivery Fee which will cover the cost of the transport so there is no minimum quantity or minimum value to your order.

Question 15

How do I apply a coupon code?

Accepted Answer

Coupon codes can be redeemed by applying the code on the order review screen.  Once the coupon is applied, the value of the coupon will be deducted from the full order value and that will reflect immediately.

Question 16

Do you produce gluten free products?

Accepted Answer

Unfortunately, we are unable to as every item we bake comprises either Wheat Flour, Rye Flour or a combination thereof.  In order to provide a 100% gluten free product (that is safe to eat by those with a severe/life threatening gluten allergy) we would need to produce in a completely separate facility.

Question 17

I can't find the answer I'm looking for.

Accepted Answer

Please email your question to olivia@buttercupbakerysa.com or use the Chat option to reach out to us!

Frequently asked questions