Last modified: 23 March 2020

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Please take a moment to read these online shopping terms and conditions (“Online Shopping Terms”) to understand how they apply to your online purchase of any products.

If you have any questions regarding the Online Shopping Terms or products, please click here to contact us.

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Online Registration
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by these and the General Terms of our Services.

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To register you will be required to provide certain personal information including personal and payment card details, as well as an email address and password. Please keep your personal information secure. We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”.

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Product Sales and Availability
All products displayed on our website and mobi site are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website and mobi site are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

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Colours
We have made every effort to display as accurately as possible the colours of the products that appear on our website and mobi site. However, as the actual colours you see will depend on the device that you use to access our website and mobi site, we cannot warrant that your device’s display of any colour will be accurate.

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Content Errors
We regret that no order will be accepted if we identify a material error in the description of any of our goods or their prices on our website and mobi site.

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Pricing
You will be charged the prices that are reflected on our website and mobi site, subject to availability and delivery address.  The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

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A delivery fee will be charged for each order you place.

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Payment
When you place your order, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process.

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By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

 

Stock Availability
We cannot always guarantee stock availability and will deliver a substitute product, if possible, where you have authorised us to do so. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items delivered.

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Confirmation of Orders
Your offer is deemed to be accepted when you receive an order confirmation.

 

Delivery
Deliveries are made Monday to Friday, 10 a.m. - 4 p.m.  No deliveries will be made on Saturdays, Sundays and Public Holidays.  In general, food items are available for 48 hour delivery as stock is produced on receipt of the order.

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On delivery, you will receive our delivery note showing a summary of the items delivered.  You will receive by email a detailed tax invoice showing the product price details, the delivery fees, Value-Added Tax and the amount debited from your payment card. You or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.

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Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.

 

Returns & Refunds
If you are for any reason dissatisfied with any item purchased online, you may return it within 2 days of purchase for a replacement or exchange, provided you have the original tax invoice. Should you not have an invoice, we will be happy to exchange your purchase at the current system price.

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Cancellation
If for any reason you would like to cancel an order this may be done by visiting “Your Orders” on our website and  mobi site or by contacting our Orders Department on 041 365 1255. You will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.

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Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.

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We do not accept American Express or Diners Club cards.  This is because neither American Express nor Diners’ Club cards operate with 3D Secure (the one-time PIN process that verifies many other cards like Visa and MasterCard). 3D Secure is best practice in e-commerce, and as we are constantly working to protect the safe online shopping of our customers, we have to insist on 3D Secured cards.