Last modified: 23 March 2020

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Protecting your privacy is as important to us as it is to you. For us, it’s more than just making sure we comply with the relevant legislation; you trust us with your personal information and we respect that trust. This privacy notice explains why and how we collect, use and store your personal information. If you have any questions please contact us at 041 365 1255 or at olivia@buttercupbakerysa.com

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What is this notice about?

We want you to understand who you are sharing your information with, what kind of information we are collecting and how we use the information.

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In your day-to-day dealings with Buttercup Bakery we obtain information about you. We want you to know exactly what that information is and what we do with it. After all, trust is nothing without transparency.

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We need your information to deliver the right product, at the right time and in the right place.

We ask for your information to make sure that we can offer the right product at the right time and in the right place.

 

The Protection of Personal Information Act protects you.

The Protection of Personal Information Act (POPI) is aimed at protecting your personal information and prescribes what we must and must not do with it. POPI created an Information Regulator who checks that companies manage personal information in a responsible manner that respects your privacy.

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This privacy notice is part of our agreement with you.

This privacy notice forms part of our agreement with you. You should read it along with the terms and conditions that apply. These terms and conditions can be accessed here.

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This notice may change from time to time.

From time to time we may have to amend this notice to accommodate changes in our business or if legal requirements change.

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What information we collect

If you are a member of the Online Store, we collect your personal information. We require information such as your name, e-mail address, contact numbers, physical address, billing address and payment card details. We collect this information to process your application so you can have a customer record with us.

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We collect information to analyse purchasing patterns.

We collect information, such as your shopping preferences. Analysing information like this helps us ensure we do the best possible job of meeting your needs.

 

We conduct surveys from time to time.

We send out surveys from time to time. You can choose to respond or not, and you can unsubscribe from receiving them.

 

We collect information while you use our website.

When you shop at www.buttercupbakerysa.com we collect standard information about your internet connection and website use. We collect this information from registered and unregistered users. We use this information to help us improve our website.

The type of information we collect includes the URL you came from, IP address, domain type, browser type, the country and telephone code where your device is located, the web pages viewed during your visit, and any search terms you entered on our website (user information).

When you place an online order with us, we may offer to store your payment card details for your convenience so you do not have to re-enter these details in future. However, if you prefer that we do not retain these details, you can go to ‘My Account’, click on ‘Edit or delete a credit card’ and delete any card information that we hold about you.

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We use cookies to optimise your website experience, but you can opt out.

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A cookie is a small piece of information stored by your browser on your device. It may contain some personal details, the contents of your shopping basket, and date and time information in an encrypted format, which can be recalled when you return to the Buttercup Bakery website. This speeds up our identification, ordering and delivery processes.

We use cookies to identify the device you use to connect to our website. We use anonymous cookies to collect data about how you use our website, so that we can improve and optimise your website experience.

 

Our facility is monitored by CCTV cameras.

Our facility is monitored by CCTV cameras for public safety, crime prevention and quality control.

 

Why we need your personal information

We use your personal information to provide our products to you.

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We use your personal information to provide our products and services to you. This includes:

• processing your payment card details in order to complete any purchase,

• delivering products that you order online,

• any other purpose relating to providing products, and

• when we have a legal duty to use or disclose your information.

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We only share your personal information with companies that help us to provide our services to you and who have agreed to keep your information secure, confidential and to only use it for authorised purposes.

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Your privacy is important to us, which is why it is our policy not to share your personal information with other companies. We will never sell your personal information.

We use service providers who we trust to provide services to us and sometimes that involves sharing your information with them. They operate under strict requirements aimed at keeping your personal information secure and confidential and they will only use it for the purpose for which we have sent it to them.

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Your rights and preferences

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing.

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You have the right to:

• ask what personal information we hold about you;

• ask what information was sent to our service providers or any other third party;

• ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;

• unsubscribe from any direct marketing communications we may send you;

• object to the processing of your personal information.

 

It can take us up to 21 days to respond to your request.

If you want us to delete all personal information we have about you, you will probably have to terminate all agreements you have with us. We cannot maintain our relationship with you without having some of your personal information.

We can refuse to delete your information if we are required by law to retain it or if we need it to protect our rights.

You can request access to the information we hold about you by contacting the Management Office on 041 365 1255.

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Some of your information is available online.  You are able to view and correct some of your information online by creating an online profile.

 

Security

We take your privacy and the security of your personal information seriously.

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We have implemented reasonable security safeguards to protect the personal information that you provide. For example sensitive data (such as your credit card information) is protected by SSL encryption when it is exchanged between your web browser and our website.

We regularly monitor our systems for possible vulnerabilities and attacks. As no system is perfect, we cannot guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of our physical, technical or managerial safeguards.

Please note that any e-mail you send to us is not encrypted and may be monitored by us. Please do not send us sensitive or confidential personal information by means of e-mail. Instead, contact us on 041 365 1255 or send a message via our website.

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We will inform you if your privacy is ever compromised.

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Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.